Terms and Conditions

Effective Date: 30 May 2024

1. Introduction

Welcome to Defined Detail Ltd ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our website [insert website URL] ("Website") and our services, including eCommerce products and car detailing services. By accessing or using our Website or services, you agree to be bound by these Terms.

2. Company Information

Defined Detail Ltd Unit F3, Castle Trading Estate Telford, TF2 9NP Email: info@defineddetail.com Phone: 07818 054256

3. Definitions

"User": Any person who accesses or uses our Website or services.
"Services": All services provided by Defined Detail Ltd, including car detailing services and the sale of eCommerce products.
"Products": All items available for purchase on our Website.

4. Use of the Website

4.1 Eligibility

You must be at least 18 years old to use our Website and Services. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

4.2 User Account

To access certain features of our Website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3 Prohibited Conduct

You agree not to use the Website for any unlawful purpose or in any way that could harm us or any third party. Prohibited activities include, but are not limited to:

Violating any applicable laws or regulations.
Infringing upon the intellectual property rights of others.
Uploading or transmitting viruses or malicious code.
Engaging in fraudulent or deceptive practices.

5. Products and Services

5.1 Product Descriptions

We strive to ensure that product descriptions on our Website are accurate. However, we do not warrant that the descriptions are complete, reliable, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

5.2 Pricing

All prices are listed in [currency] and are subject to change without notice. We reserve the right to modify prices at any time. Prices do not include applicable taxes or shipping charges, which will be added to your total order amount.

5.3 Orders

By placing an order, you agree to purchase the Products in accordance with these Terms. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability. If we cancel your order, we will notify you and refund any amounts paid.

5.4 Payment

We accept payment via [list accepted payment methods]. You agree to provide accurate and complete payment information. Your payment method will be charged upon confirmation of your order.

6. Car Detailing Services

6.1 Service Descriptions

We offer a variety of car detailing services. Service descriptions and pricing are available on our Website. We strive to provide accurate information, but we do not warrant that the descriptions are complete, reliable, or error-free.

6.2 Appointments

To schedule a car detailing service, you must make an appointment through our Website or by contacting us directly. Appointment availability is subject to change, and we reserve the right to reschedule or cancel appointments as necessary.

6.3 Service Guarantee

We aim to provide high-quality car detailing services. If you are not satisfied with the service provided, please contact us within [number of days] days of your appointment. We will review your concerns and, if appropriate, offer a remedy.

7. Shipping and Delivery

7.1 Shipping

We offer shipping to [list of countries or regions]. Shipping charges and estimated delivery times will be provided at checkout. We are not responsible for delays caused by the carrier or customs.

7.2 Delivery

Products will be delivered to the address provided at the time of order. You are responsible for providing accurate delivery information. We are not liable for delivery failures due to incorrect or incomplete information.

8. Returns and Refunds

8.1 Returns

We accept returns of unused and unopened products within [number of days] days of delivery. To initiate a return, please contact us at [insert contact information]. You are responsible for return shipping costs.

8.2 Refunds

Refunds will be processed within [number of days] days of receiving the returned product. Refunds will be issued to the original payment method. Shipping charges are non-refundable.

9. Intellectual Property

All content on our Website, including text, graphics, logos, and images, is the property of Defined Detail Ltd or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Defined Detail Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Website or services. Our total liability to you for any claim arising out of or relating to these Terms or your use of the Website or services shall not exceed the amount paid by you, if any, for accessing the Website or using our services.

11. Indemnification

You agree to indemnify and hold harmless Defined Detail Ltd, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Website or services, or any violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website or services after any changes constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms and your use of the Website and services shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles.

14. Dispute Resolution

Any disputes arising out of or related to these Terms or your use of the Website or services shall be resolved through binding arbitration in accordance with the rules of [arbitration association], conducted in [your city, state]. Each party shall bear its own costs and fees.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Defined Detail Ltd Unit F3, Castle Trading Estate Telford, TF2 9NP Email: info@defineddetail.com Phone: 07818 054256