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Privacy Policy

Effective Date: 28 May 2024



1. Introduction

Defined Detail Ltd ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.defineddetail.co.uk ("Website") and use our services. This policy is in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).



2. Information We Collect


2.1 Personal Data

We may collect and process the following personal data about you:

  • Contact Information: Name, email address, phone number, postal address.

  • Payment Information: Billing address, payment card details.

  • Account Information: Username, password, and other information related to your account.

  • Service Information: Details about the services you use or orders you place.

  • Communication Data: Records of your correspondence with us.


2.2 Non-Personal Data

We may also collect non-personal data that does not identify you directly, including:

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about how you use our Website, products, and services.




3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Services: To process and fulfill your orders and to provide you with the products and services you request.

  • To Improve Our Website: To analyze how you use our Website and to improve its functionality and user experience.

  • To Communicate with You: To send you updates, promotional materials, and other information related to your account or our services.

  • To Process Payments: To process transactions and manage billing.

  • To Ensure Security: To protect against fraud and to maintain the security of our Website and services.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.




4. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

  • Consent: Where you have given us explicit consent to process your data.

  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.




5. Disclosure of Your Information

We may share your personal data with the following parties:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, delivery services, and marketing assistance.

  • Legal Authorities: Law enforcement or other governmental authorities if required by law or in response to legal requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.




6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the Internet or method of electronic storage is completely secure.



7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.



8. Your Rights

Under the Data Protection Act 2018 and the UK GDPR, you have the following rights regarding your personal data:

  • Access: The right to request access to your personal data.

  • Rectification: The right to request correction of inaccurate or incomplete data.

  • Erasure: The right to request deletion of your personal data in certain circumstances.

  • Restriction: The right to request restriction of processing of your personal data.

  • Data Portability: The right to request transfer of your personal data to you or to a third party.

  • Objection: The right to object to the processing of your personal data.

To exercise any of these rights, please contact us at the details provided below.




9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.



10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any changes constitute your acceptance of the revised Privacy Policy.



11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Defined Detail Ltd Unit F3, Castle Trading Estate Telford, TF2 9NP Email: info@defineddetail.com Phone: 07818 054256

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